Refund Policy

All C&E Academy sessions, bookings, memberships, 1-2-1 coaching sessions and holiday camp bookings are non refundable once payment has been made, accept where a refund is legally required.

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We understand that unexpected circumstances and emergencies can arise. In exceptional circumstances, C&E may, at it's discretion, offer account credit or a replacement session instead of a refund.

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Any requests for a replacement session or credit must be discussed and agreed with C&E Academy. At least 48 hours notice should be provided wherever possible.

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Missed sessions, late cancellations, or failure to attend without prior agreement will not  normally qualify for a replacement session or account credit.

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If C&E Academy cancels a session, appropiate alternative arrangements, credit or refund will be considered.

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This policy does not affect your statutory consumer rights under the UK law.